The Nigeria Civil Aviation Authority (NCAA) has officially lifted the suspension that was placed on one of United Nigeria Airlines’ aircraft, specifically a wet-leased Airbus A320. This positive development was communicated through a statement released late Friday.
The statement expressed gratitude to customers for their patience and understanding during the period of the suspension. United Nigeria Airlines emphasized its commitment to safety, considering it a core value, and acknowledged the impact disruptions can have on travel plans and passenger trust in the reliability of operations. The airline issued an apology to its customers for any inconvenience caused by the situation that led to the initial suspension of the aircraft.
The statement continued, “We are deeply sorry for the inconvenience this has caused you and would want to reassure you that our dedicated team is working around the clock to resolve the backlog of flight schedules because we understand the importance of your travel plans and the trust you place in us.
“While we continue to count on your patronage, kindly be informed that our customer support team is always available to assist with any inquiries and provide you with all the support you need to make your travel experience seamless.”
The diversion of a United Nigeria Airlines Abuja-bound flight to Asaba International Airport a few days ago prompted an investigation by the Nigeria Civil Aviation Authority (NCAA) into the circumstances surrounding the diversion. In response to the investigation, the airline clarified that the diversion was due to poor weather conditions at the original destination. The pilot was reportedly aware of the temporary diversion, and passengers were safely briefed. However, a wrong announcement made by the cabin crew upon landing in Asaba led to confusion among passengers. The airline apologized for any confusion caused by the incident.
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